This adults-only hotel is on a peaceful swathe of beach and luxuries like jacuzzi® rooms and gourmet dining come as standard.
When you arrive at this hotel you’re greeted with a glass of fizz. And it goes up from there. Think waiter service and 4-poster daybeds on the beach that fronts this place.
The standard rooms at this hotel are junior suites, which come with a Jacuzzi®. If you want to spoil yourself even further, you can upgrade to a swim-up suite with access to a lazy river. From November 2015, this hotel will become part of the Thomson Sensimar collection.
Complimentary honeymoon and anniversary package available when booking a Beachfront Jacuzzi® junior suite or a room in a higher category for 10 nights or more. The package varies from time to time, but usually includes sparkling wine and flowers in room, discounted spa services and 2-for-1 on couples beachfront sky massage. Offer valid within 60 days of the wedding or 30 days of your wedding anniversary - proof of marriage required on arrival. This offer is valid on bookings from November 2014. Just to let you know this offer doesn't apply to group bookings or if you're travelling with a wedding party.
Food & Drink
Gourmet 24-hour All Inclusive with unlimited à la carte dining and gourmet cuisine. 24-hour room service.
Selected international and local-brand alcohol, soft drinks, tea and coffee. Charges apply to bottled beer in the bars. 24-hour room service and minibar restocked daily.
Premium Jacuzzi® junior suite with sea view sleeps two with a ceiling fan, TV, CD player, DVD player, coffee-maker, iron and board. These rooms include a premium pillow and aromatherapy menu, a selection of DVDs and personal concierge service. You’ll also find fluffy robes and slippers in your room for use during your stay. If you’d like to take a robe home, they’re available to buy from the concierge. These rooms are on the 5th and 6th floor. And you'll get an exclusive pool area with pool butler service.
These modern suites come with a king-size bed and overlook the pool with garden views. They come with a Jacuzzi®, DVD player, iPod docking station with radio and alarm and a minibar with beers, water and soft drinks which are refilled once a day. You've also got a DVD lending program with popcorn, personal concierge service, a premium pillow menu, an amentity kit and a double sink and a vanity mirror in the bathroom. Plus there's fluffy robes and slippers in your room for use during your stay. If you’d like to take a robe home, they’re available to buy from the concierge. There's also a living area and a spacious balcony with two chairs and a day bed. And you'll get an exclusive pool area with waiter service. Premium Jacuzzi® junior suites are set near the main lobby, restaurants, and spa. Just to let you know these rooms are on the 2nd and 4th floor.
Average monthly temperature and rainfall for the Riviera Maya location.
TEMPERATURE (°C)RAINFALL (mm)
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
My wife Karen and I returned from a lovely holiday at the EDSSS. My review is an honest one and we all have our own idea of a holiday. If anyone needs any more info please contact me.
Booking our holiday through Thomson/First Choice at Hamilton South Lanarkshire was so easy. We have used the same shop since 2004 and the service has always been first class.
We travelled Premier on the Dream Liner and it was awesome. Only grumble was the tables come out the side of your seat and are floppy. I think a table out of the back of the chair is more stable. Staff were all amazing!
The hotel reception is a bit naff but they are building a new one and turning the old one into an air con bar. The hotel is let down by a couple of things only.
The beach is A MAJOR LET DOWN and I would simply say, if you like a beach holiday, this IS NOT the hotel for you. Go to the Royale for a superb beach. The hut next to the beach bar is by far the best way and cheapest way to book stuff. I did two dives in sink holes in the jungle which were fab. Padi staff were first class and very safe.
Where ever you go to eat at night it was quite warm and they need to turn the air con a bit cooler. At the moment there are no air con bars to sit in at night and we found it too hot to sit out and ended up taking a few drinks back to our room after our evening meal. Food was the tops, superb all round and all the staff at the hotel are wonderful kind people. We tipped the maid (Louisa) 2 dollars a day, 5 at the weekend. Breakfast 2 dollars, dinner 5 dollars and various tips to staff during the day. We also tipped our swim up bar guy 5 dollars a day. Worth every dollar.
Our room was a swim up room 3702 in a very quiet block which is probably the best area in the hotel. The main swim up bar/pool was loud and full of drunks by lunch time. The premier block is like a block of flats, 100 rooms but only about 30 sunbeds. Work that one out for your self! Dress code is a joke along with plonkers wearing football tops shouting at the TV screens at the beach bar. Please get rid!
All in all a great holiday even though we were both taken in the last week. Met some lovely people too. Ended up part of Sharon and Charlie's wedding party along with the lovely Julie and Kurt. (Good looking swine!". Sharon looked beautiful in her dress as did Charlie. (Not in a dress!).
Karisma hotels are pure class, simple as that. Thanks to Veronica at reception for sorting our stunning swim up room! As I said any info wanted, please get in touch.
Mikey-Karen, "The Gow"-Scotland
We are members of Exotic Travel and just returned home tonight! We had an excellent time this past week. Our Butler Mauricio was awesome. Our checking with Crystal went smoothly. We met great people and the service was awesome. Ignacio from the Mexican restaurant was great also. Marco took us snorkeling at the resort which was free and awesome. The candle light dinner was so sweet and romantic. The Gala for the members left us speechless with dinner and the entertainment. This was our first visit to this resort and we will definitely return here.More
calvares2015, Texas City, Texas
My wife and I went here on honeymoon and had an amazing time! We stayed in one of the premium suites and had a swim up room. The room had a jacuzzi in which we were very impressed with. The room was very spacious and the bed was extremely comfy! The hotel complex at first seems ridiculously large but once you have had a wonder you realise that everything is actually within a short walking distance. The food here is incredible and the waiters/staff cannot do enough for you. The only negative is the beach as it isn't very big and the staff seemed to be trying to clear seaweed (unsuccessfully) 24/7! The seaweed does not smell very pleasant so I would advise you stay clear of the beach! The pools are really good though so it wasnt a problem for us. Would definitely recommend!More
Overall a lovely holiday.
Great Service, although I think Thomson guests were sometimes not treated as well as American and Canadian Guests, for example check in was done as a group, other guests were attended to individually. American guests would normally receive a free upgrade (spoke to some, they would expect it!). None of these things though affected the holiday.
Our room was one of the older ones, and could do with some refurbishment, still lovely though and spotlessly clean.
Beach was fantastic and kept very well.
Service was best I have had.
Food was great and varied. Although I could not get a steak without paying extra!
Overall a very nice holiday although expensive, would recommend.More