This adults-only hotel is on a peaceful swathe of beach and luxuries like jacuzzi® rooms and gourmet dining come as standard.
When you arrive at this hotel you’re greeted with a glass of fizz. And it goes up from there. Think butler service and 4-poster daybeds on the beach that fronts this place.
The standard rooms at this hotel are suites, which come with a Jacuzzi®. If you want to spoil yourself even further, you can upgrade to a swim-up suite with access to a lazy river.
TripAdvisor Traveller Rating
Based On 5143 reviews
- Official Rating
- Floors: 3 or 6
Stylish adults-only holidays, designed for two
- Contemporary style
- Great settings
- Top dining scenes
- Relaxed atmospheres
- 20kg luggage allowance
- Adults-only hotels
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests from 1st May
Honeymoon and Anniversary Offer
Complimentary honeymoon and anniversary package available when booking a Beachfront Jacuzzi® junior suite, Swim-up Jacuzzi® junior suite or a Premium Jacuzzi® junior suite with garden or sea view or Premium swim-up Jacuzzi® junior suite. This package includes 2-for-1 on beachfront sky massage, a chilled bottle of sparkling wine delivered to room upon arrival, a 15% discount on spa services, a decorated suite with rose petals and a tropical flower arrangement in room. Offer is valid within 60 days after wedding date for honeymoons and within 30 days of your wedding date for anniversaries. Proof of marriage required on arrival. Please contact us after you've booked to qualify.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Gourmet 24-hour All Inclusive with unlimited à la carte dining and gourmet cuisine. 24-hour room service. Selected international and local-brand alcohol, soft drinks, tea and coffee. Charges apply to bottled beer in the bars. 24-hour room service and minibar restocked daily. Daytime snacks.
Facilities ► View all
There's loads of sunbeds to chillout at the poolside.
Including various games, sports, trivia, live music, aerobics and a kayak tour.
Take some time out to relax and pamper yourself, the spa has everything to make you feel rejuvenated and recharged. Try out various treatments like aromatherapy, body wraps, facials, manicure, massage, pedicure, reflexology and waxing.
Rooms► View all
premium jacuzzi® junior suite with sea view
Premium Jacuzzi® junior suite with sea view sleeps two with a ceiling fan, TV, CD player, DVD player, coffee-maker, iron and board. These rooms are on the 5th and 6th floor.
jacuzzi® junior suite
Jacuzzi® junior suite sleeps two - can be sold as a single with a king-size bed, a ceiling fan, TV, CD player, DVD player, iron and board and a coffee-maker.
TripAdvisor Reviews Show more reviews »
Excellent introduction to a fully inclusive holiday.
We spent 2 weeks at this resort in early March and we had a wonderful holiday. All the staff were friendly and happy. We loved that there was a good choice of restaurants, we liked them all The Gourmet Pub was really good, we were confused about the menu the first time but after that no problems. Alejandro was really helpful and friendly. I think our favourite was the Italian and the Asian. We used to sunbathe on the beach right at the end on the right hand side. The 2 ladies who used to come along and fetch us drinks all day were great, they always seemed happy! I have to mention Ruth and Chuck part of the entertainment team who took yoga and stretching classes on the pier. I really enjoyed doing those classes they were great. There were lots of activities but if you didn't want to take part that was fine. You could do as much or as little as you wanted. We just wanted to relax and chill out. Our concierge Rachael was good and very helpful. We loved our room we were on the 1st floor facing the beach near the main bar. Great room I can't say anything bad! Comfortable bed, shower great no problems at all. There was noise from the bar but that seemed to stop around midnight which is fair enough, it wasn't a problem. We would definitely go back to this resort.More
Sue H, Northampton, United Kingdom
Fantastic food, great service.
After an initial 24hr delay (Thomsons) we arrived. We had a beachfront suite on the groundfloor, and it was immaculate and by far the biggest room we've ever had in the Caribbean. The beach to the right hand side of the hotel is ok but not the best in the region. The bars are great, service is excellent, all the staff are really friendly, the beach butlers work so hard during the day and if you tip them in the morning, they keep you topped up with your favourite cocktail for the rest of the day. They call it Gourmet Inclusive, not All Inclusive and it's easy to see why. There isn't a buffet restaurant like other resorts, they are all a-la-carte restaurants and the food is superb, the best we've had on this type of holiday by far. The hotel and grounds are so relaxing that we only ventured out of the complex on 1 occasion. All in all, a great holiday.More
Archibald001, North Wales
Visited this resort for the first time staying in a basic room.Our room was slightly dated, our friends room had been refurbed with modern fixtures and fittings. Both rooms were large with a big bathroom and huge shower. The beds were very large and comfy. All rooms have a large jacuzzi bath in, big enough to share. The toiletories were very good, and maid service excellent with lots of towel art. No where is far to walk within this resort. We enjoyed all the restaurants especially the vida grill and Klay talay for evening meal and arrecIfies for breakfast. The buzzer system works well but sometimes had to wait a while and ended up eating late if trying to eat at 8 or 8.30 ish. We had no problem getting sun beds but do normally get up early. All the staff were very attentive and seems happy in their work. The bars and selection of drinks was very good. The resort was well located and it was very easy to walk or get the buggy up to the main road and pick up the collectivo in either direction and visit various places. The resort at present works well for a lovely, relaxing holiday where you are spoilt with the excellent service and only 378 rooms, adult only, but there are plans to expand, hopefully this will not alter this resort and it becomes a large resort like others around. There is free wifi at the lobby and swim up bar which works very well or you can pay for it in your room. We would definitely revisit this resort or one of their other hotels and would recommend it to others.More
suescarborough_UK, Scarborough, United Kingdom
Wonderful early spring escape.
I friend and I traveled here this past week. It was a wonderful experience. Being an adult only we loved the quiet and peacefulness. The grounds are immaculate; all of the staff incredibly nice (overwhelmingly so). The beach is fairly small. There are many pools, but you have to be aggressive in reserving your spot early in the day otherwise you will spend a long time scrounging for something, this is frustrating. Many folks will head out and reserve a spot for the day not to return to it for hours at a time. Food had great presentation but seemed like flavor or robustness was missing, maybe a byproduct of being an all inclusive and trying to cater to many different palates? There are also lots of activities one can partake in but they aren't forced, it is nice to have the option, also there is an excursion company onsite whom with you can book other options. We utilized Lomas Travel for our transports to and from hotel, not sure if they were over compensating for presumed traffic but we made it to the airport at 10:40AM for a 1:50PM flight. The ride to the airport if direct is about an hour and 10 minutes without any major traffic delays. We had lots of fun treats like towel animals, drink upon arrival, wonderful service and amazing weather! It's sad that even in 2015 a person has to pay for wi-fi it seems that for the prices that are charged by this place it could easily be thrown in. Also the facility is quite large, keep this in mind, while you have 4-5 pools to choose from be prepared to roam the grounds getting a full lay of the land!More
travelingenigma, Columbus, Ohio
You make what you want it to be
Quite a long review so bear with me. We stayed here for two weeks in March to celebrate my wifeâs first 50 years on earth. We had a great time but you make it to what you want it to be. If you have an open mind, you will like the resort. It has a very good vipe to it, but the atmosphere change with the people that are there. The first week we were there the guests were great and showed great respect for the staff and the guest. The second week was a whole change in attitude of the guests and it shows in the staffâs attitude and the service you get. Room: We stayed in a beachside ocean front room (2912). We saw no faults in the room (we spent very little time it in) however the view from the balcony was great, the AC out of this world, we kept it really really low. The shower was amazing, it never ran out of hot water and the water pressure was fantastic. Cleaning and replenish of soap, shampoo, etc was great and always happen while at the beach. No complaints about the room at all. Beach and Pools: We spent very little time at the pools. We spent an afternoon at the quite pool and it was nice but lacked shade, so if you seek shade this spot is not for you. There is a hot tub at the end of the lazy pool, the water was nice and hot, but I never find the button to turn on the bubbles/jets wonder if they had removed this function. The main beach - We spent most of our time on this beach, which is the spot between the barbeque grill and the beach bar. The first week we had to get a Bali bed before 7 am, after that, they would all be taken. Beach beds were all taken by 9 am. The second week it was crazy, people running frantic around at 5:30 with flashing lights to get a Bali bed. If you had not gotten one by 6:30 you could forget it. Beach beds were taken by 9 am. Absolute-ly crazy and we did not like this aspect to get a spot at the beach. The only reason we got a bed is that the wife works out at 6 am and I would then go down, watch the sunrise, and then take a long snooze before she returned. The beach is okay, but if the water is rough, there is a lot of seaweed in the water. The seaweed staff does a good job to remove them. The sand is not Cancun like sand, but there is sand and the call for water shoes is not nec-essary. The water is very swallow and there is some reef around. If you swim like 800 me-ters out you will have a decent reef to snorkel in, and here the depth is about 180 cm. The drink service at the beach was perfect and if you tip Lucy she will always assure that you had a cold beverage. Every day at lunch, they would offer snacks at the beach bar, and a cook would come around with a snack like every 2nd day. There was sun at the beach from 9 am to 5 pm, and if you did not have shade, it could be very hot at times. We spent a lot of time at the Swim Up Beach bar (Gaviotas). We would end up here on our beach days from 4 pm â 6 pm. Great fun and the bartender (Terijilio âspl?) was great. It could get busy at times. The swim up bar was a great spot to meet new people. We spent an afternoon at the smaller swim up bar at the end of the lazy river, it was more quiet, but did serve good drinks. SPA: We loved the spa. At first, we did not know how to book, and we booked a message from the Spa people walking the beach. Then we talked to the concierge and they had a deal for an open bar deal (4 treatments for a special price). We booked a package, but then at the SPA we found that there were different kind of Open Bars deals. Therefore, my advice is, if you plan on more treatments at the spa, go talk to the excellent people at the reception desk. (Jessica, Erica, and Oscar â they were fun and great to deal with). We had one open bar regular and three open bar signature packages, and all the treatments were great. My wife lover Mary Carmen and had all her treatments with her except her Thai message. We were very satisfied with the Spa and it rank up there among the best we have been to. On-ly thing I would have wished for was that you would expect that we knew the water journey after we had been there six times, but I guess they are not used how to react to that. ACTIVITIES You can choose if you want to participate, but I think the activity staff did a great job at not pressing people to participate and reading people to see how much they wanted to get in-volved. Chuck and Alberto were great. In addition, all the evening shows were fun and well planned. In the two weeks we were there, the only repeat was the Mexican dinner night on the beach. FOOD: Well the word is inconsistency. Some days it were good and some not so good. Gourmet pub - Excellent the first two times, but the third time we could not recognize it. Our favorite by far, but most had been the chefs off night the third time. Only open at night. La Carreta â My wifeâs favorite. Mexican food, very good but be aware that it is not Tex Mex, but authentic cuisine from Mexico. Only open at night. Mia Casa â Italian, nice atmosphere, decent Italian food, small portions, slow service. My steak and risotto the first time was severely overcooked. We were forgotten after being seated the first time there. Open for dinner only. Vida Garden Grill â Open for breakfast, lunch, and dinner. A variation of food, and mostly good. Found service here to be fast and efficient. In general, all the food was good. Klay Talay - Only open for night. Our biggest disappointment. Ate here the first night and thought it was our jet lag, but no. The sushi rice is not sticky and seems very undercooked, and the cuts of fish were very small. The Asian dishes did not seem to represent most of the Asian food we have eaten in Asia and had little taste and spiciness to them. I think they have totally misinterpreted their Asian dishes. We had also some reports of people getting sick from eating there. Beach Barbeque - Okay, open for lunch, had different themes every day. Good for a fast lunch if you are on the beach Arrecifes/Sandwichere - The outdoor seems to have breakfast everyday out door, but you could also eat inside. Mostly a buffet, with a wider choice if you eat inside. For lunch it turned to a sandwicherie outside, and a Mexican restaurant. We liked both but did find the food a little bland at the outside. It was first at our second to last night, that we found out that they were open at night at the outside for a few nights a week. It was less format Ital-ian dinner theme than the Mia Casa restaurant but we found it to be great, and nice to sit outside for dinner at night. The only place you sit outside at night was at the limited out-side place in Klay Talay. Overall, we found there was a great variety of food options, but it at times seem bland and did not have any surprise tastes, as you would expect to define a gourmet restaurant. We found that most of the food lacked spice. We were also disappointed that there was not a bigger variety of food options for lunch. It would be nice if they had an ice cream stand where you could go and get an ice cream, instead of ordering one from the Sandwicherie, and then wait for 10 -15 minutes for it. The service was okay, but at times slow and we did observe some unfriendly waiters who talked under their mouth, sometimes mentioning bad things them not knowing I spoke Spanish. Not very professional. However, they did take special requests for things that were not on the menu. So a mixed feeling for us. BARS: No complains at all. Service does help with tipping as they get to know your face. Will al-ways make drinks if you mention on the shelf name, if not they use the local liquor brands. Their martinis are great, and a great variety of cocktails. OVERALL: You can see the place is older and not one of the new flashy resorts you see popping up in the Yucatan every day. There is some charm and it is at a nice size. We liked that it is cov-ered in shade with palm trees, and a nice seaside breeze. I am afraid to say that you truly notice when the place is at full capacity, and more people in this place will destroy it. We waited nearly every day for seating in the restaurants at night. It did not bother us as we were okay with a pre meal cocktail, but if you were planning to make the 9:30 pm show you could miss it because of the waiting. We saw severe inconsistencies in the food. Some days they were great other we wonder what was going on. The beach thing is a nightmare; the beach is okay, but not the best in the world. We also felt that the place misses a good size main pool. The one they have is old and very small. However, we made it to what we wanted, had a great time, met some nice people, relaxed at the beach, and were pampered at the Spa. For the price of the trip, we felt it was a good deal. If they hike their prices then not so much. Will we return, maybe, but we would like to try one of their sister properties to see what they have to offer.More
ElVikingo, Fredericia, Denmark
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