El Dorado Seaside Suites by Karisma  

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When you're welcomed by a glass of Champagne, you know you're in for something special. And that's where beachfront El Dorado Seaside Suites excels. We're talking luxurious touches like butler service on the shorefront, his 'n' hers spa treatments, and four-poster daybeds on the sand. The main swimming pool takes centre-stage, weaving through the hotel, passing paved sun terraces, comfy loungers and thatched parasols along the way. Factor in three swim-up bars and you've got a first-class pool scene. In terms of your own private space, there's a choice of luxurious Junior suites. They all feature private whirlpool baths, outdoor showers and plasma TVs. Some rooms even have access to a lazy river, so you can take a dip whenever you fancy. When it comes to dining, the hotel goes down the Gourmet All Inclusive route. It means you've got seven à la carte restaurants to choose from. And it all comes courtesy of top international chefs. In fact, the All Inclusive offering here is so highly regarded, it's been endorsed by travel industry experts.

TripAdvisor rating

Based on 4078 reviews

  • Official Rating
  • 26Buildings
  • 378Rooms
  • 1Lift
  • Floors: 3 in main block, 6 in Premier block

Couples

Stylish adults-only holidays, designed for two

  • Contemporary style
  • Great settings
  • Top dining scenes
  • Relaxed atmospheres
  • 20kg luggage allowance
  • Adults-only hotels

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Gourmet 24-hour All Inclusive with unlimited à la carte dining and gourmet cuisine. 24-hour room service.  Selected international and local-brand alcohol, soft drinks, tea and coffee. Charges apply to bottled beer in the bars. 24-hour room service and minibar restocked daily.  Daytime snacks.

Facilities► View all

Daytime activities

Including various games, sports, trivia, live music, aerobics and a kayak tour.

La Caretta Mexican à la carte restaurant

Try the local cuisine and opt for a traditional Mexican dish.

Klay Talay Asian restaurant

This place has a menu that serves up Thai, Japanese, Chinese and Vietnamese food.

Rooms ► View all

beachfront junior suite

Beachfront Jacuzzi® junior suites sleep 2 with a king-size or 2 double beds, a ceiling fan, TV, CD player, DVD player, iron and board and a coffee-maker. These rooms are set in the tropical gardens next to the beach with a garden view.

jacuzzi® junior suite

Jacuzzi® junior suite sleeps 2 with a king-size or 2 double beds, a ceiling fan, TV, CD player, DVD player, iron and board and a coffee-maker.

TripAdvisor Reviews Show more reviews »

Fantastic " get away "

I have read many reviews about El Dorado seaside suites before going. Let me tell you, they were all accurate. The resort is very clean, the staff is tremendous and "johnny on the spot" when needed. The food is a la carte for dinner and buffet for lunch and breakfast at most places. There is 24 hour gourmet room service as well. We are 100% satisfied with everything. I want to thank our trip advisor Mike who was very accommodating to us and thank you for finding this fantastic resort. His email is Michael@tripguy.com. Thank you again!!More

David Z, Kirtland, Ohio

Wonderful Resort - Great Staff - Amazing Food!

I have never written a review before but felt that the El Dorado Seaside Suites deserved our praises as it was our most favourite and most memorable trip to date (and we've traveled alot!). We picked a smaller resort this time and most likely will never try a large resort again. The intimacy with the staff, fellow travellers and the resort itself was fantastic. You had privacy should you wish it, or comeraderie with other travellers if desired. The food! Oh my, the food was fabulous! I am on a gluten free diet which I was catered to in every restaurant, even when I tried to order something that contained gluten, our waiter told me I couldn't have it - it was perfect! At first we thought the portions were a tad small, but it was perfect, we didn't leave the table feeling hungry, nor did we feel over-stuffed. We can't rave enough about the food. The Italian and Japanese restaurants were our favourites and visited them both twice during our week. The beach was a little disappointing at first, but we knew that going in after reading other reviews, however, we got used to it and found our own little corner and learned how to maneouver through the coral patches pretty quick. We did two snorkeling tours during our week but found the best snorkeling right at our own beach! Standing in the shallows we had large fish swim right up to us, it was a neat experience! The resort was total luxury - serving fruit skewers, frozen mango juice and desserts, as well as our drinks right on the beach, didn't have to leave my chair! Janet, the beach server, was great, after the first day she didn't even have to ask, just brought me my drink on her next pass through! The sports activity staff were great! Diego, Mureya and Isabel - hello from "Oh Canada"! They were always motivating and fun and always with big smiles on their faces. Even though we were too tired most nights, the entertainment we did manage to see was very good - not your typical Caribbean tacky shows - next time I'll try to stay awake longer to enjoy them more! Alberto and Pablo at the waterfront activity both were fantastic. Alberto would always call us by name and would wait with us to ensure we got off on our tours ok. He was great! The rooms were lovely and romantic and always clean with everything in good working order. We were in room 2201 which had a nice view of the gardens and was in close proximity to everything. The best part of the trip for us were the people we met - we met people from all over the world and have already kept in touch with a few. Sometimes, it's the people that can make or break your trip and this time, the staff and the travellers totally made our experience that much more enjoyable. It was like coming home. We don't usually return to a location, but this time we just might as it was that good! We would highly recommend this resort as a relaxing, luxury and gastronomically fantastic place to visit!!More

JakeLar, Uxbridge, Canada

Can't wait to return

We visited El Dorado seaside suites for the third time on April 8-18/14. Needless to say we weren't disappointed. We had friends of ours from Toronto that went with us. We had been bragging about this place for years to them and they finally went with us. They have done a lot of traveling to different places but were blown away with this place. The food is fabulous and the different restaurants are all equal. I don't understand how people can write bad reports about this hotel. The people are so friendly. Everyone has a smile on their face even the construction workers. There was a wait this time to get into the restaurants because there are more people there because of the premium suites. Not a big deal though... Just go get a beeper from the restaurant and go to the bar for a drink until they are ready for you. This resort is at the right size right now so i hope they don't add anymore rooms. I had a fifty minute massage and a 25 minute body scrub at the new spa compliments of my husband in the new spa. It was wonderful and iI highly recommend it. Make sure you take lots of $1.00 US bills with you for tipping. These people don't make much money so don't be shy to tip them. It is amazing the amount of people who don't tip. They give you great service so get out your wallet. We always left $5.00 for the made who did a wonderful job of our room every day. We always tipped our waiter at all the restaurants. The night before we left we gave our waiter a $10.00 tip and you have thought we gave him a $100.00 bill. He was so thank full but he gave us great service and we were never without a drink. It is worth it. There were lots of beach beds around 7:00 am but they filled up quickly. I can't say enough about this hotel. The food, the staff, the weather and the drinks. Also if you like to paint there is ceramic painting over by the activities pool. He has plenty of choices and also he does his handy work once you are finished. You will be surprised. I was there for ten days and painted six days. I painted on Thursday and Friday was his day off because it was good Friday but he came in for one hour to bring my vase I painted since I was leaving that day. I left him all my extras in the room I wasn't taking home with me. He was so greatful. I had to write him a note and sign my name to it so when he left the property they wouldn' t think he took these items. Anyways I could ramble on for hours about this resort but you will just have to visit for yourself.More

busylady2011, Dartmouth, Canada

Silver Wedding Celebration

We have just returned from the most perfect two weeks (5th - 20th April) at El Dorado Seaside Suites. My husband and I chose this hotel to celebrate our Silver Wedding Anniversary and it was the best decision we could have made. What a fabulous place to stay. We were spoilt from the moment we arrived with our room decorated and a bottle of champagne on ice. Being there for our actual anniversary we got the full anniversary package which consisted of an amazing breakfast in our room, a couples massage on the beach, candle lit dinner, our room beautifully decorated when we returned and free wifi. We were totally spoilt. The restaurants at the resort are all fabulous if we had to pick favourites it would be the Gourmet Pub, Mia Cassa and Klay Talay. Our favourite for breakfast was Arrecifes. I could go into fine detail of what was good about this hotel but I would end up writing pages so I will finish by saying this is a fabulous resort with great attention to detail and fabulous staff. Its like a little piece of heaven on earth.More

Alison S, Middlesbrough, United Kingdom

Size Matters

We just returned from a 6-day jaunt (April 5-11). Having been to many all-inclusive adult and/or couples only resorts in Mexico we decided to scale it down this year and try a smaller resort. We definitely made the right decision. EDSS is smaller in size than any of our previous destinations. From the moment we arrived we could sense a more intimate climate. The main lobby here dwarfs in comparison to the "monster" resorts. The guests here were more pleasant as well. The staff here was very courteous and prompt. The bellboys are amazing. Esau and Luis were two that stood out to us. Freddy, bartender at the preferred pool, and Ana, our beach waitress were amazing as well. The service all around the resort seemed to be a notch above other huge resorts, and that's what we noticed most here. Jose, our housekeeper, timed our room cleaning early in the day when he knew we were down at breakfast, which worked very well. The bedding here is top quality too. Our room, on the 6th floor of the new building was incredible. The view from the balcony has awesome views of the beach and ocean, overlooking the luscious grounds and the mature swaying palm trees. It's also very quiet. The restaurants are outstanding. No reservations were required except at the Gourmet Pub. This works out very well as long as you arrive early around 6-6:30 for dinner. Otherwise you may need to wait while having a cocktail nearby with a pager. We suggest making Gourmet Pub reservations a couple days in advance because it books up quickly. The menus are some of the best in the industry. We at at the Vida, Mia Casa, Sandwicherie, and the Mexican Gourmet. We thoroughly enjoyed our dining experience at the Gourmet Pub, the manager and staff presented a special birthday dessert and sang at the table. Edgar, our waiter, was so tremendous that we returned a second time, asking to be seated in his section. He was thrilled that we requested his section. There were a few issues of minor concern that we feel need to be addressed. There's a policy in place to curtail beach/pool lounger ownership (see photo). It's the first we've seen any resort actually post their policy. But posting doesn't do any good if it's not enforced. And who wants to create a problem with a fellow vacationer/landowner by having their belongings removed from a location they're not occupying? It puts the onus on the guest to "start" the process. There are very many "more preferred" beachfront and poolside beds. Not only would it be the same people "owning" these every day, they would also "own" the two chaise lounges in front of them. So, yes, there are plenty of chairs spread out throughout the resort, but these are the less-desirable ones. We did "own" one one day down by the beach. To do so though, we were out there at the crack of dawn. And, we actually used it the whole time. What a concept. Be aware too, you'll at sometime during the first day or so, be approached to attend a "presentation". You'll be offered some extra hotel amenities if you only spend 45 minutes of your precious vacation. Can you say "time share"? We told our concierge of our previous stay at ED Royale and that we'd already done the presentation there. It took roughly 2.5 hours. And no, we weren't interested, no matter what offer was thrown on the table. Every time we saw her she continued to push the topic, each time explaining our position. It was very tiresome for us and very unprofessional behavior by the concierge. Another issue here is the towel policy. Upon check-in we were given two cards, one each for one towel. The resort, without your knowledge, places a towel charge toward your room. These cards are needed upon checkout or your credit card will be charged. We would need to lug these towels around every day, no matter where we went. It becomes more of a hassle when they're wet. The only way around that would be to exchange at the concierge and get your cards back. Concierge told us that this policy keeps people from hording multiple loungers, and we understand that this may work to some extent, but we noticed several people with more than two towels and some that brought their own. There's got to be a better solution. The in-room safety deposit boxes are outdated here. Not only are they small, they're keyed. A charge of $175 is dropped upon checkout when you return the key and lock. We could barely squeeze our iPad in there standing on edge. So, if you have anything larger, don't plan on putting it in the safe. Shopping around the resort is easy too. Everything can be charged to your room and paid for upon checkout. Overall, we were very impressed with this resort. Not just because of the staff, because of the guests. Many people we talked to had been here before. We agreed with them on their assessments that this smaller venue, being much further south than the bigger resorts in the Riviera Maya and Playa Del Carmen, attracts people who don't mind the extra travel to be with like-minded vacationers. We're already thinking about returning to EDSS next year.More

tomandkaren245, Saint Louis, Missouri

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