This beachside hotel has all the traits of a luxury bolthole – a beachfront location, a varied dining scene and great entertainment.
The Riu Caribe is right on the edge of a sugar-white beach. Plus, it’s less than a 5-minute taxi ride from the centre of Cancun, with all its shops, bars and restaurants.
The rooms at the hotel have recently had a make-over to make them contemporary spaces. Each one has a balcony with either a full or partial view of the sea.
TripAdvisor Traveller Rating
Based On 5377 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests from 1st May
Honeymooners receive a bottle of tequila and a fruit basket. Please contact us when you've booked your holiday to qualify.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee at self-service bar. 24-hour snacks at self-service bar.
Facilities ► View all
Daytime activity programme
For all those adrenalin junkies out there, there's a wide range of activities to get stuck into. Expect windsurfing, body boarding, scuba diving* and catamarans. If you're interested in scuba diving, then there's an introductory lesson which takes place in the pool.
Grill and Steakhouse themed restaurant
Offering lunch, snacks and dinner. The buffet is open between 12pm and 5.30pm, snacks are available from 3pm to 5.30pm and the à la carte service for dinner runs between 6pm to 10pm. You'll need to make a reservation.
For breakfast, lunch and dinner. Themed dinners are provided throughout the week and there's an outdoor smoking section.
TripAdvisor Reviews Show more reviews »
This hotel is the most amazing hotel I have ever stayed in! Starting with our arrival, we were placed in underground bedrooms, but due to many tips on trip advisor we asked to move to higher levels and the receptionist was lovely and was very happy to do this. However we weren't able to move until the next day which was fine with us, although, after the first night, there was no need to move as it was rather quiet (surprising during spring break). After our move we realised a massive difference. Our first rooms were pretty sub-standard and ok but for the money you pay for such a hotel we did expect better. But, the second rooms were fantastic! Very stylish and modern with a lovely walk in shower in the bathroom as well! The views from the room were just as brilliant! We stayed on the seventh floor and we didn't hear much of the spring breakers. As it was spring break, the lounge bar was buzzing, such a fantastic atmosphere! It was so much fun finding different and unusual cocktails to try and boy, is there a variety. Staff are absolutely lovely and always aimed to make sure we were ok and always filled up our drinks. Onto the restaurants. The common buffet restaurant was so different to others I have experienced. Fresh, and made with great consideration food is the only way to describe it! Breakfast was always a winner for me with their freshly made juice drinks. We did try the Mexican restaurant but unfortunately this was not as expected and we were sadly disappointed with the option of food and the taste of it. It didn't seem a though it was 'authentic' and the food was rather bland. Another night we tried the steak house which was lovely. The waiter was very friendly. The meal was lovely and very well made. The last restaurant is the Asian one, which out of all three was the best one! The sushi and sashimi was exceptionally well executed along with the other hot dishes. Onto the area. The hotel is in the hotel zone, about 10 minutes away from the party strip, and 15 minutes away from the old town with buses every 5 minutes. The beach is private with exceptional views and the crystal clear water is beautiful! This place is definitely a hotel to try and I would highly recommend it! More
The best and WORST of Cancun
if you are planning on staying at this resort, please have perspective on what you are buying. My wife and I are here now with our daughter and her friend for the spring break of their senior year. We booked two suites and were initially very pleased with the corner rooms and the very spacious balconies. Upon entering our room though, we were hit in the face with a very obvious sewage back up issue. We called the front desk immediately and asked them to send maintenance up to take a look at it. They simply sprayed fragrance in our room to cover the smell. We have talked to the front desk six more times (including three times today) over the past six days about the issue with no resolution. We've had to pull a mattress off one of the beds and sleep on our balcony each night since. We weren't planning on a camping trip in Cancun. We have talked to the front desk three times just today about the issue. Maintenance has yet to show up to our room. Patty, the front desk manager, could only apologize and tell us they could do nothing at this point. I asked, since we are leaving tomorrow, if they would at least waive the $90 we've paid for wi fi access for two rooms for a week. Patty informed us that since it's in their system, there is nothing they can do. The food is nothing to brag about. The best meals we've had have been at the pizza bar by the pool at lunch. The "steakhouse" has one steak, a flank steak that is about 3/4" thick and gristly. The quality of the drinks are awful unless you like to dilute them with a lot of sweet mixers. The best vodka they serve is Smirnoff, which you can only get in a few select bars. The focus is definitely on quantity and not quality, both from a food and beverage selection. The kids parasailed through the hotel's provider. While the kids had a great time, they were sold a photo package that proved to be a fraud. They were supposed to have received a voucher for the $20 additional charge photo package (according to the front desk when we went to pick up the pictures tonight but were given no such voucher when they completed their trip) only to find out there where no pictures and the front desk was unwilling to stand behind their vendor. All they would tell us was to check back tomorrow (we leave for the airport at 9:30 tomorrow morning). We have friends staying at other resorts in Cancun also this week and have had nothing but great things to say. I"m sad to say we can't say the same about the Riu Caribe. We will definitely never stay here again and have great doubts about staying at another Riu resort anywhere in the world given our first experience at this resort. An F- grade would be too good for this resort.More
Worst Riu hotel I've ever stayed in
I've stayed in a few Riu hotels in my time & this is by far the worst. If it was my first experience then I'd be very dissappointed. They had bits of the dining room shut off all the time even though there weren't that many tables & they needed to cater for 1000 people sometimes. They have waiters on but only about 5 at a time so they were slow taking your plates away or getting any drinks so you could be sat their half an hour waiting. The air con didn't always work depending on where you were sat. The food was nice with plenty of choice & the desserts were the best I'd ever had. It took us two hours to get to our hotel from the airport as there was nobody telling us where to go and we had to wade through lines of people all going to different places. It was chaotic and not a great start to the holiday. At night time if you got asked what drink you wanted or went up to the bar and ordered a drink more often than not they'd get it wrong. There not very big on tourists, i.e if you ask them about a drink of some sort sometimes they'll just laugh at you. They do lots of different shots there in massive shot glasses and different flavoured cocktails. Don't go here with young families though as there was a lot of youngsters waking people up with music at about 2am and that didn't stop sometimes until 5am. The hotel is ten minutes away from the city centre where all the shops are and nightlife is. You can get a bus to both these places or a taxi if you wanted. You have to get up very early in a morning to get a sunbed, anytime before 8am should be okay otherwise you may have to lay on the beach/concrete floor. The hotel has a private beach which has got a bar too. You get free snorkel gear for you to look at fish, you could also go paragliding over the waters if that's you're thing. They have a quiet pool which is very warm but not very deep, the animation team aren't allowed to disturb you around this area and a guy comes round with a trolley of books & magazines. There are two other pools as well and they all have bars. The animation team normally stay around the larger of the three pools and on the beach. There is a kids club so if you do decide to take your children with you then there'll be something for them to do. The animation team are all lovely and come round trying to get you engaged in the activities. The reception is open 24/7 and all the staff are very friendly and speak excellent english. There's 3 seperate dining rooms as well as the normal restaurant but you have to make a reservation for these. There definitely worth it though, they have a mexican; chinese and steak restaurant. Be careful when eating mexican food as there faijitas are a lot spicier than England's. There's a snack bar by the pool so you'll never go hungry, this is open all day from 10am. Sometimes they do a mexican BBQ around the pool top which is lovely. There's also a sports bar which is open 24 hours and it does get very rowdy with youngsters here. There are concrete sunbeds in the pool & a swim up bar too. The beach has really blue clear waters. There's a spa in the hotel which is really relaxing, this has a gym and jacuzzi situated in it, you have to pay for these luxuries though. Wherever you go you can pay in both pesos and dollars although they prefer tips in pesos.They have shows on every night with a mini disco aswell. There's also a show on in the main lobby a few nights a week, they have lifts and disabled ramps for the less able too. You have your own mini bar in your room which is free to use & gets restocked every 2 days. The taxis don't have taxi meters so ask at the hotel how many pesos (they won't accept dollars) it will be to go where you want to go & ask the taxi driver before you get in the price of it aswell otherwise they will over charge you. Be careful crossing the roads as the cars go very fast and there all main roads. There are plenty of trips to go & do, the Thomson reps were all very helpful when booking trips too. They did have wifi but it was rubbish & you could only get it in the hotel lobby, plus you had to log in everytime you wanted to use it. I wouldn't recommend this hotel to anyone as the service let the place down and getting woken up every night didn't help matters either. It's not worth Â£1,800 you have to pay & certainly isn't a five star in my opinion. I won't be going back!More
Tiddlywinks_13, Sheffield, England, United Kingdom
Great spring break getaway
For any young groups looking at booking this hotel for spring break and are not too sure, let me assure you that this hotel is definitely a good pick. The hotel has great facilities and is close enough to get to the strip very easily, we arrived in March 2015 and pretty much the whole hotel was full of spring breakers which was great because we didn't have to worry about making joking around and making noise etc As soon as you are used to the area I would recommend using the bus as it is a lot cheaper than the taxis which usually charge too much, Before the holiday I had seen good reviews for the Mexican restraunt however this was easily the worst Mexican food I have ever eaten, I would highly recommend the Chinese and steak house restraunts and if your looking to go out for food the Outback Steakhouse is a great place to eat and isn't very expensive either. All in all really enjoyed this holiday and would have no hesitation in booking the same hotel again More
Lovely hotel and wonderful staff
Hotel is just like the pictures advertised and you feel really safe and welcomed here. Everything is clean, there is plenty of choice for great food morning, noon and night and the cocktails are great too. If you want entertainment, sports bar, spa etc it's all there but if you don't want it, it is easily avoided. We did jet skis right from the beach at the hotel and booked to do speedboat safari with them too which was just across the road - recommend both ;-) Avoid spring break like the plaque!More
SunshineRocksEngland, Staines, United Kingdom
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