This beachside hotel has all the traits of a luxury bolthole – a beachfront location, a varied dining scene and great entertainment.
The Riu Caribe is right on the edge of a sugar-white beach. Plus, it’s less than a 5-minute taxi ride from the centre of Cancun, with all its shops, bars and restaurants.
The rooms at the hotel have recently had a make-over to make them contemporary spaces. Each one has a balcony with either a full or partial view of the sea.
TripAdvisor Traveller Rating
Based On 5645 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Fly Long Haul
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
Honeymooners receive a bottle of tequila and a fruit basket. Please contact us when you've booked your holiday to qualify.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee at self-service bar. 24-hour snacks at self-service bar.
Facilities ► View all
Daytime activity programme
For all those adrenalin junkies out there, there's a wide range of activities to get stuck into. Expect windsurfing, body boarding, scuba diving* and catamarans. If you're interested in scuba diving, then there's an introductory lesson which takes place in the pool.
Grill and Steakhouse themed restaurant
Offering lunch, snacks and dinner. The buffet is open between 12pm and 5.30pm, snacks are available from 3pm to 5.30pm and the à la carte service for dinner runs between 6pm to 10pm. You'll need to make a reservation.
For breakfast, lunch and dinner. Themed dinners are provided throughout the week and there's an outdoor smoking section.
TripAdvisor Reviews Show more reviews »
The staff were extremely helpful for our entire trip. The receptionist changed our room to a king size bed on the top floor. The bar staff were fast and friendly. The waiters in the main buffet room were so helpful and polite. (Eva from breakfast amazing service!) The room was cleaned everyday with new towels and mini bar filled every other day. The view from all windows is incredible. The rooms are fresh and airy and spacious. Safety box big enough for laptops, cameras etc. The maid left petal and towel sculptures which was sweet. The breakfast buffet was excellent with a huge range from English breakfast, pancakes, omelettes, cereal, fruit, juices. I am very food-poisoning-conscious and my tummy was fine all week. With all all-inclusive buffet style places, just be careful with what you eat. The buffet lunch dinner was also good with different meats and fish available everyday. I was just a bit concerned with the lunch food being outside in the heat...so I stayed safe with pasta etc. Drinks and cocktails are freshly made and the bar staff will create anything you wish. If you want to eat at the 3 restaurants you have to book in advance. We ate at the Mexican and was not overly impressed...it was just okay! Pool and beach We didnt spend that much time in the pool because the beach was too beautiful. There was loads of entertainment for kids and adults and decent music played throughout the day. The beach was quieter and more relaxing with a better breeze. Alex the beach waiter was excellent, brought drinks to you all day long...he received a decent tip! Spa guy Jesus was lovely and chatty. The gym was small and disappointing...we went for a run along the beach instead which was much more pleasing to the eye! Jet skis available for hire for 45 dollars and free use of snorkels and kayaks. Overall excellent hotel, cannot believe people have written bad reviews! We explored outside of the the hotel it was safe!More
Still here home 25th arrived 14th. Love every minute hotel is so clean. Food is great . u have to go kulinarium carribean restaurant best fillet steak ever my other half wanted cancel first bookin but went 3 times. We used albatros tours just out off hotel to th left half th price off thomson. Done islas mujares and captain hook . i must say we have not been bored once. We ve bern Egypt 3 times after 3rd day counting days to home.drinks r branded if u ask for them . Pool bar is great spent r time between it and th beach seconds from u down few steps More
Excellent hotel but was it food poisoning????
My family arrived here 19th June for 2 weeks. The hotel itself was spotless, in the lobby you were constantly asked if you required another drink. Entertainment team were fantastic and worked extremely hard from morning until late into the night. We did the pirate ship - that's a must - it was such a good night, the bar crawl was good filled with all ages but soooo hot in each bar. Dolphin Discovery Platinum was a once in a lifetime experience but the photos were extortionate. The only down side to the holiday was my 17 year old son was quite ill with what we thought was food poisoning (when he was unfortunately in the toilet on a night he said all the stalls were actually filled as well). I have noticed that quite a few people have left comments saying this. When we arrived back in Britain after a 28 hour flight delay I took him to our doctor who took a sample from him. We then received a call to say he had picked up a parasite -cryptosporidiosis - from the hotel pool. I urged anybody who mistakenly think they have food poisoning to get checked out as it is highly contagious.More
Karen S, Stockton-on-Tees, United Kingdom
10/10 for this hotel!
Me and my boyfriend stayed here at the beginning of June. Amazing holiday. Really couldn't pass one bad comment about this hotel. Rooms were pristine on arrival and this was kept up excellently throughout our stay. Whenever we needed anything, we could make a quick call from our telephone to the front desk who would see to us right away. Food was great and varied. Sometimes people do expect too much as it is an all inclusive you will get the same dish more than once in your two week stay. Asian and steakhouse restaurants were really good. Mexican could have been improved. The beach is beautiful and the pool area was good. A lot of entertainment throughout the day. Drinks were really good for an all inclusive hotel. Not watered down as you might expect. Staff were great, couldn't do enough for you. Everybody was so polite and even just in passing would make sure to say good morning ect. Entertainment was better than a lot of hotels. Some nights better than others but we were pleasantly surprised. Definitely worth paying for the extra wifi which is 640 pesos per 7 days as the free wifi is not up to much. Hairdryer is good, if your coming from the UK I would recommend using the one the hotel provides as the voltage results in a UK hairdryer not working as usual. Hotel is close enough to all amenities and cancun centre. Thomson rep is easy to find and book with and also the Al a cartes were fairly easy to book. Overall fantastic stay. More
sophiawills, Liverpool, United Kingdom
Ok for what is was worth
The Riu Caribe was on the lower end compared to the Riu Cancun. The drinks were watered down and the access to any of the restaurants were non-existent. The front desk will tell you to make a reservation for the restaurants from 7-11am. We arrived at 8am to find all the restaurants were booked for not only that night but the entire weekend. The chairs at the pool were reserved the night before. The hotel was super kid friendly; definitely not a place for a girls trip. There were no adult activities or games. hell it was hardly any space for adults in the pool. I would make one of the pools adult only. The only great factor about the Riu Caribe was the pool waiter Ysrael. He was very good customer service. The staff in the buffet needs to be retrained on customer etiquette. and customer service. All in all, I would not stay at the Riu Caribe ever again.More
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