Riu Caribe  

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This beachside hotel has all the traits of a luxury bolthole – a beachfront location, a varied dining scene and great entertainment.

The Riu Caribe is right on the edge of a sugar-white beach. Plus, it’s less than a 5-minute taxi ride from the centre of Cancun, with all its shops, bars and restaurants.

The rooms at the hotel have recently had a make-over to make them contemporary spaces. Each one has a balcony with either a full or partial view of the sea.

TripAdvisor rating

Based on 4790 reviews

  • Official Rating
  • 1Building
  • 9Floors
  • 506Rooms
  • 4Lifts

Platinum

Holidays in premium hotels

  • 90% customer scores
  • Platinum Villas available
  • Platinum Cruises available
  • 20kg luggage allowance
  • 4T and 5T hotels

Find out more about Platinum »

 

Honeymoon Offer

Honeymooners receive a bottle of tequila and a fruit basket. Please contact us when you've booked your holiday to qualify.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner.  24-hour selected local-brand alcohol, soft drinks, tea and coffee at self-service bar.  24-hour snacks at self-service bar.

Facilities ► View all

Daytime activity programme

For all those adrenalin junkies out there, there's a wide range of activities to get stuck into. Expect windsurfing, body boarding, scuba diving* and catamarans. If you're interested in scuba diving, then there's an introductory lesson which takes place in the pool.

Grill and Steakhouse themed restaurant

Offering lunch, snacks and dinner. The buffet is open between 12pm and 5.30pm, snacks are available from 3pm to 5.30pm and the à la carte service for dinner runs between 6pm to 10pm. You'll need to make a reservation.

Buffet restaurant

For breakfast, lunch and dinner. Themed dinners are provided throughout the week and there's an outdoor smoking section.

Rooms► View all

double room with sea view

Double room with sea view sleeps up to 3 adults or 2 adults and 2 children up to 12 years, with a king-size or 2 double beds. You'll have a walk-in shower, liquor dispenser and flatscreen satellite TV. Wi-Fi is at a charge.

double room with sea view

Double room with sea view sleeps up to 3 adults or 2 adults and 2 children up to 12 years, with a king-size or 2 double beds - can be sold as a single - with walk-in shower, liquor dispenser and flatscreen satellite TV. Wi-Fi is at a charge.

TripAdvisor Reviews Show more reviews »

Relaxing holiday

Had a very relaxing holiday at RIU caribe....this was our 3rd cancun visit,previously stayed at RIU cancun(where we got married)the caribe is a poor relation in comparison but still offered plenty....food excellent as always although evening meal bit repetitive,steak resturant10/10,Asian 6/10,Mexican avoided due to all the negatives on tripadvisor???beach is excellent,white sand and clear seas.went on canoe with my daughter most days which is free ......myself and my wife love walking and followed the beach all the way to RIU cancun,long way but that end is less rocky. Rooms cleaned daily,spacious and great shower which is thebest I can remember and we've travelled a fair bit!!Wifi is 90 mins free per device a day,very reliable as long as in the lobby area.Entertainment improved as the holiday went on,homemade stuff a bit naff,but the dance acts and magician well worth a look.Negatives:(no air con in lobby so very humid and uncomfortable,kids club carried out in lobby(really) don't want to hear the screeching and that was the kids club entertainer..pools were like a bath,always warm and very unrefreshing,so spent all my time in the sea...little or no bar service on the beach,I'm not lazy and get my own drinks but for £1800 a person I except this little touches.....overall a relaxing break,special mention to Ricardo our breakfast waiter who goes that extra mile to ensure you feel special on your holidayMore

Santiag01, Milton Keynes, United Kingdom

Amazing honeymoon

We chose riu caribe for our honeymoon and we were more than happy with it. The hotel, pools and beach were beautiful and kept clean and tidy at all times. The staff were really friendly, the food was lovely and there was a wide variety for every meal. A choice of restaurants (some need to be booked in advance). Hotel nicely situated for local shops and restaurants if u want to go out (a short bus ride away) and coco bongos, señor frogs and Hard Rock Cafe not far either. We loved this hotel and would definitely go back.More

Racheycakes264, Manchester, United Kingdom

"A very nice hotel with friendly staff"

My wife and i spent 14 nights at the Riu Caribe and really enjoyed the experience! it was our first time in Cancun and would definitely recommend this hotel to couples or families. The rooms are spacious and bright and clean, the mini bar and optics are well stocked and are replaced every other day. All public area's in the Hotel are very clean and well maintained, the staff are very friendly, helpful and work with a smile on their faces. The choice of food in the buffet restaurant is very good and well presented and the theme restaurants offer an alternative,(however they need to be booked 2 days in advance and the choice on the menu's are very limited) The evening entertainment is varied and relied on participation for the first hour or so each night, however the majority of the main shows are very professionally performed and entertaining.The Hotel is a 45 minute walk away from the main area for bars etc, but the bus service is very good and cheap and the bus stops outside the hotel which is really convenient. I have to agree with another review that the air conditioning in the lobby and bar area's could be better, because it does get very hot!! however this would not prevent me from booking the Riu Caribe in the future.More

Swerve_10, LEICS

Honeymoon Hell

So after reading lots of reviews and looking at tons of Hotels in Cancun we finally decided on the Riu Caribe as the destination hotel for our Honeymoon. We arrived in a very wet Cancun as we didn't realise at the time but there has been terrible weather in America and Mexico was getting the tail end of it. When we arrived at the hotel were ushered into the entertainment room by a member of the reception staff and our two Thomson reps. As we had been delayed they gave us a drink each and had our hotel room keys ready for us. I thought this was very good service as it prevented us from having to queue at the reception desk to check in. Once in the room I was very disappointed, there was water coming in under the balcony door from all the rain and there were small things we noticed like the drawers on the dresser sticking and a light fitting and TV that were wonky on the walls. We decided to go down to dinner and enquired at the check in desk if we could get an upgrade, as it was a special holiday we wanted the best we could get. We were told there weren't any rooms available for upgrade and we could check again the next day. After dinner we went back to the room to unpack and freshen up. I had to use the loo and upon trying the flush on the toilet I discovered the lever was loose and there was no force from inside the cistern, so as you do, I lifted off the lid of the cistern and was shocked to find that the connection from the flush to the rest of the cistern was rusted away and was now lying at the bottom of the tank!!! I couldn't believe that this room had been used recently and that a maid who would have cleaned the room wouldn't have noticed this. We went back down to the reception desk and spoke to a member of staff about what we had discovered. He said there were no other rooms available and that he would send maintenance up to fix it. My Husband got annoyed at this and told him we were not staying in that room and that they must find another room for us, at this point another member of the reception team stepped in, his name was Angel and he was fantastic, he located 2 rooms for us to view and took us up to see them, the first one smelt very strongly of damp and as soon as he opened the door the smell rushed out at us, I didn't even bother to go in this room. The next room smelt fresh but once inside the rain that was battering the hotel had come under the patio door and was half way across the room almost at the bed, at this point I was so tired so I said we'd take it as an interim until we could get an upgrade. Angel told us to speak to our rep the following day about it and then they could sort it out with reception. On the bed in the room was a elephant made out of towels this got destroyed when I pulled it apart to mop up the water on the floor. My husband then decided to make a video on his phone of the water that was actually bubbling under the door, this type of thing just isn't expected in a hotel where they get a rainy/hurricane season I actually think my house in England would fair better! The next day we spoke with our rep and he got us a free upgrade to one of the superior rooms on the end of the hotel, once in our room we were much happier and Angel arranged sparkling wine and chocolate covered strawberries to be brought up to us. For the first four days of our holiday the weather was awful and then on the 5th day we woke up to brilliant sunshine. After breakfast we headed up to the room to fetch our beach stuff and on the way back down the lift got stuck!! We couldn't believe it, fortunately we were only there for about 3 minutes but this episode resulted in us being afraid to take the lift for the next few days and so we had to walk the 7 stories to our room everyday. After all this our Honeymoon did get better, we still had some bad weather but we went on excursions and our reps were very helpful. The entertainment team around the pool were fun and work very hard but they need to update their evening shows as they are so bad they're good if that makes sense! The food was very good, there is loads of variety and the steak restaurant that you have to book was lovely. The pool is very nice but sun loungers get taken very early so you have to be quick. A little tip is to ask at the bar for a frozen Miami Vice or a Bob Marley they aren't on the menu but are super yummy. Thomson rate this hotel as a Platinum 4T Plus and I agree the amenities are but if you're booking a standard room I'd say they are just a 3 star. We won't be returning to the Riu Caribe and unfortunately this trip has tainted the Riu brand for us.More

Chipmonkeyuk, London, United Kingdom

Will not stay here again.

My husband's friend made the reservation based on a tip he had heard from someone else whilst he and his family were in Aruba. The tipper said, "stay at the Rui Caribe and use the facilities and amenities at the Rui Pennensula". Uhm, NO CAN DO! The wrist bands are a different color. You cannot use the amenities at Rui Pennensula. Firstly, Patrizia (front desk supervisor, who had a bit of an attitude) said they did not have our nephew on the list as a guest, so they did not give us our room. I made sure before we left the states that everything was set. Hum? So, we had to wait whilst they checked on that. Okay, no problem. First Patrizia said an hour. My husband and his friend went back to the front desk an hour or so later and they still had not checked on this. They told him to come back to the front desk in another hour. They guys went back again to the front desk much later, and still no room. Three and ½ hours later, still, no room. Well, now "I" had to go and take care of business, and let's just say, my ugly side came out. Next, they didn't give us the room we had paid for. We paid for Deluxe ocean view. They first gave us a room on the side of the hotel with a view of the "bay, the Rui Pennensula and a partial of the beach". We didn't pay for "side of the hotel view". We paid for full frontal ocean view. By now, I am getting tired of the bull. Let's just say that Patrizia's attitude changed immediately upon me showing my dissatisfaction with her and the hotel! The next day we got the room we had paid for. Room - The rooms are nice and clean. The staff are very nice. We tipped them everyday to make sure our room was extra clean and that towels were sufficient. We do not drink, so, we asked that all the alcohol be removed from the room and mini fridge. We asked for bottled water instead, and that worked out fine. There is NO room service. The pool area - just people drinking all day long. Cups floating in the pool, and probably people peeing in the pool all day considering they just hung out at the pool side bar all day long. Drunks were being hauled off by security. Trash all along the poolside all day. Some people removed diapers/nappies from their young children and let the children hang out in the kiddie pool. My husband said he saw fecies in the kiddie pool. The water temperature in the pool was a minimum of 85 degrees F. It was hot. The ocean was cooler. My husband's friend and his two kids got ear infections. Activities - Water polo, water volley ball, beach volley ball, water aerobics, soccer on the beach, etc. Children's activities - so, so. Food - it's a buffet. Same food everyday. The restaurants - an extension of the buffet. Nothing special. Food quality - poor. They handled food with bare hands. Coffee came from a jar. If you want real coffee, go to the bar in the lobby and they will make one up for you from real coffee beans. Night time entertainment - I didn't go. My husband and his friends went and they did have a good time. The staff try really had to do a good job. Staff - pretty much, they try hard to do a good job. It's not their fault the hotel sucks. They work with what they have. Overall - This is supposedly a 4 ½ star hotel, and that is what I expected. My experience at this hotel says it is a 2 star hotel. I will not stay here again. Seems to me that they are trying to penny pinch. I would not be surprised if it goes out of business in a couple of years. This is more a hotel for the 20-30 something's, where alcohol is plentiful and flowing 24-7. This is not a family hotel. I would not recommend it for families. Air conditioning - buffet area and rooms only. Elevators - not air conditioned. We stayed 7 days (five days too long). We were seven people. Four adults and three children aged 11, 7 and 6. Even the children complained that it was not a good hotel.More

LaFemmeAmrcn, Rocky Hill, Connecticut

See all 4790 reviews »

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Online savings - Refers to an online discount of 10% on August and 9% on September & October on holidays and applies to the basic adult cost before supplements. Available on package holidays booked online departing between 1st May 2014 and 31st October 2014 Online discount only applies to package holidays booked on firstchoice.co.uk and does not apply to flight only, accommodation only and tailor made flight+hotel bookings. Online discount is not combinable with free Child Places.

Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only, cruise, Thomson Ski and any other bookings. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time. We reserve the right to change or withdraw the offers at any time.

Free child places - Free kids offer applies to new bookings only, on selected summer 2014 holidays, subject to limited availability. Only 1 free kids place is available in each selected hotel room or selected apartment type or villa with 2 full paying adults. Other children must pay the full brochure price. Available on First Choice holidays only. Free child places may not be combinable with other discounts.