For all those adrenalin junkies out there, there's a wide range of activities to get stuck into. Expect windsurfing, body boarding, scuba diving* and catamarans. If you're interested in scuba diving, then there's an introductory lesson which takes place in the pool.
These bright and spacious double rooms come with a balcony that overlooks the sea. They have 2 US queen-size beds. Plus, you'll also find essentials such as air-conditioning, Wi-Fi*, and a flatscreen TV included.
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I have visited cancun twice and both times stayed in Riu hotels
The first time with friends in the Riu caribe the second time at the Riu cancun with couples
I would say the caribe has the better beach and the cancun has slightly better rooms/facilities it had just been renovated when we visited so it did have a fresher newer feel in comparison to the caribe but both match on excellent service great restaurants and friendly staff.
The hotels have so much to offer that if you wanted to you could spend your entire holiday in the hotel there's lots of restaurants to choose from entertainment provided and reps on hand to help if you choose to do any excursions or bar crawls etc the staff at the caribe are friendly & efficient from the bar staff to the maids you are always greeted with a smile do remember to tip though you get looked after so well it's worth it what's a few dollars we booked with Thomson the Dreamliner it helped with being on such a long flight
An ok all inclusive if the price is right.
The only complain is the drinks are on the low end and the speciality restaurants are merely themed buffets. Nothing special about that. The staff is very friendly and professional. I liked the fact that the bars were sooo clean.
Our holiday in paradise
We have recently returned from a 14 night holiday at the Riu Caribe Hotel in Cancun, Mexico - this was our third visit to this hotel.
Positives ... The staff at this hotel are the best in the world! From our check in at reception we were greeted by the lovely Amelia and Luis. They are the most friendly, helpful and lovely people. We were upgraded to a corner suite as it was my birthday and also our third visit! Wow! The room was amazing, with a huge balcony to enjoy the stunning views. We would also like to praise Natalie and Bebe who made us feel so welcome as they remembered us from our previous visits. We miss you! Nothing was too much for them - they came over to chat to us every day to make sure that we were happy and enjoying our third visit. Also Paco in the buffet restuarant - he always greeted us with a happy smile and had a table ready for us at mealtimes. He is such a happy person and makes you feel so special. The twin ladies in the restuarant also remembered us and are such hard working and friendly people. Our room was always immaculately cleaned when we returned in the evening to get ready for dinner. We tipped the staff well to show our appreciation.
The staff at the swim up bar (which gets really busy) were amazing. They were always friendly and polite and Ysrael who served drinks around the pool area is such a pleasant man who is kept so busy throughout the day.
The staff work such long hours and are always so pleasant. The Entertainment Team are brilliant!
Negatives ... Unfortunately the buffet food was a big let down. The selection of food was minimal, much the same every day. No 'themed' evenings as we had previously. The Mexican and Asian restuarant were always half empty. There is no booking for the restuarants anymore and I can understand why! The desserts were just various little cakes, more like a pattisirie! Such a disappointment this time.
The evening shows were also a let down ... not as good as previously.
I would like to end my review by highly praising the staff of this hotel - you are the best!
Brenda and DennisMore
Brenda D, 186338
Poor Customer Service and Rude
My family and friends just returned from a week long stay here. We were there for my sister's wedding, and booked 32 rooms in total. The hotel itself is ok, nothing fancy or spectacular in comparison to other hotels in the area for the same price. This was my 5th time in Cancun and have stayed at plenty. The beds were full size, the smallest in all the hotels I have stayed at in Cancun. We couldn't use the fan in our room because it was loud and sounded like an airplane. We didn't file a complaint for this because the AC worked just fine. The food was comparable to all other locations I have stayed at. My BIGGEST issue with this hotel is the poor customer service especially with dealing with the so called "sports bar"!! We paid for an all-inclusive hotel (food & beverage), and being that we were there for Fathers Day, and game 7 of the NBA finals we (some my family and friends, remember we booked 32 rooms) wanted to enjoy the game at the sports bar. Before going to the sports bar the Buffet personell downstairs informed us that we could take food up there as long as it was on a plastic plate...Great! except when we entered the sports bar, we were told we couldn't have any "outside food" I though this was ridiculous, considering we paid for the all you can eat so I asked to speak to the manager. She cam over and i tried to explain the best I could that we wanted to eat a decent meal while watching the game and I didn't understand why we could eat the food on plastic plates per the advise of the restaurant management. She said because we could bring outside food...Wait its from your same hotel?? makes no sense. She wanted us to eat the "refrigerated hamburger and hot dogs" that you have to heat up in the microwave, which taste like rubber!!! I thought that was absurd, and even offered to stay and clean the place up if that was the issue. She did not give in and stated we couldn't eat a decent meal for dinner!! Another issue we had was the toilet got backed up, and we called to get it fixed, and no one ever came!! We had to call back and explain we were needing to leave for the day, and wanted to have a usable toilet especially in the morning! after a LOOONNNNGG wait and yet another call they finally came up! For me I am more concerned about the treatment towards the guests, as customer service is what is most important! I will NEVER stay at this hotel again, and neither will the 80 guest I brought with me!!More
Just returned from our honeymoon and we had an amazing time.The staff work so hard and were very very friendly. Our room was cleaned everyday.Lots of choices of various food you will never go hungry. Bar staff were awesome in the lobby bar where we sat and chatted on the evening and never had to leave our chairs to get a drink. Best holiday I have ever had and look forward to returning in the future.More