Buffet breakfast, late breakfast 11.00-12.00, buffet lunch and dinner. 3 visits per week to the à la carte restaurant.
Selected local-brand alcohol, soft drinks, tea and coffee 10.00-24.00.
Snacks 12.00-17.00, afternoon tea 17.00-18.00 and ice-cream 12.00-17.00.
We stayed here for 11 nights and have just returned. The hotel is beautiful and we were so happy with the staff, they went beyond their duties to ensure we had a really good holiday. We must mention Ahmed the pool guy and Mr Abdul Rahman for keeping our room spotless. The towel art is very good. Thanks also to Mustafa for the drinks around the pool and all the other waiters who work so hard.
The food was standard for AI, but was good and we managed to eat well everyday. The a la carte restaurants are also very good.
We must also mention the Thomson rep, Sayed, he is a credit to Thomson, nothing was too much trouble for him and he worked so hard. Well done Sayed!!
What others have said about the beach shoes and the pools being a bit slippery is true.
The only negative, was the hairdressing salon. They come around and talk you in to having a treatment, but after travelling through Egypt many times, I was shocked to find that it was like a local village 'salon' but charging our prices,If you want any treatment, go to the spa, where you feel like you are being pampered.
All in all, a fabulous holiday, and can't wait to go back next year.
Well done everyone, they all worked so hard from the cleaners, the gardeners to the reception staff.More
EmanK_11, London, United Kingdom
wow 5th _15th sept
fantastic holiday.could not have asked for any more from the staff ,from ahmed who cleaned our room ,Omar the waiter at the four corners restaurant to Elteab at the beach pool . These guys could not have done any more for us .The hotel was kept spotlessly clean with immaculate gardens and pools . We never failed to find a sunbed by the pool or a seat at the terrace bar.,the food was very good (a bit repetitive ) but you could never go hungry. The rooms were a good size and when we asked for a few more hangers (we only had 4 )10 more arrived within 5 mins. Thank you all for making this such a brilliant 10 days .We will be returningMore
Just back from a weeks holiday here (8th - 15th Sept).
First of all the hotel is immaculate and the staff work non stop keeping it that way, whether that be the room cleaners, gardeners or restaurant staff.
Check in was quick and simple, we were shown to our rooms as it was dark when we arrived. Our cases duly arrived shortly after.
The restaurant was opened up especially for us too as it was after hours.
We had a room at the far end of the hotel, near to the beach. This meant a fair walk everyday for breakfast, evening meals etc but it was quiet at night which is fine by me.
There was plenty of choices for breakfast from cereal, fruit, breads, salad, omelettes, hot food etc etc.
If you're expecting to have a full English everyday you'll be disappointed but this is an Egyptian hotel not a local greasy spoon.
Lunch and evening meals there is plenty to choose from and I never found anything I didn't like. Had no idea what some stuff was but that's half the fun!
Ate in 3 of the a la carte restaurants. The Italian was ok. The Lebanese and Oriental were excellent, the Teppanyaki table is well worth experiencing.
All of the pools are clean and warm (after the initial feeling of freezing cold). The water slides are all decent too. Note you need 3 people to ride the largest one. If you're in a couple and haven't got friendly with anyone you'll have to try and borrow a child from somewhere!!
The sea is a long way out and is a fair old walk. I would highly recommend beach shoes or similiar. Once you're there tho it's worth the walk, especially if you want to do some snorkeling. There are a lot of fish to see in all sizes and colours
Contrary to some other reviews I've read I never once felt I had to tip anyone at the hotel. Having said that a small tip goes a long way to getting great service. Our cleaner was nice and friendly and his towel art was excellent.
The drinks waiters are superb and never stop working
Wi-fi as mentioned in other reviews isn't great in most areas but hey you're on holiday, you don't have to update your Facebook status every 5 minutes.
Also contrary to another review further down I never once felt British guests were singled out and treated badly, in fact the complete opposite.
It is true that Brits are massively outnumbered by our European counterparts but I felt like we (and all the Brits I spoke to) got better treatment than others. I guess having manners and not being ignorant helps.
I would recommend this hotel if you want a relaxing holiday or love swimming/water parks.
We would certainly return here without hesitationMore
tenmonty, Peterborough, United Kingdom
NOT a 5* hotel, But OK. 3*+ maximum!!.
The hotel lets itself down with petty things that would not cost much money to keep their customers happy and keep up the 5* expectation. For instance 1 bottle of water per room per day? Really? then you have to pay for more? NOT a 5 * standard!!. Coffee machines switched off when restaurants closed! Come on guys its Coffee!!!!. Fresh orange juice being sold by staff during meal times!!! It should be FREE if you claim to be a 5 * resort!!, staff selling news papers around the pool area!! The hotel is graded as a 5* resort but seems to penny pinch at every opportunity possible. Which is a great shame because the staff are great, the setting is lovely, the grounds are very well kept and the food is excellent. You just let your selves down by implementing these silly little penny pinching rules. I have stayed in many 5* + hotels around the world due to my previous employment and NEVER have I come across a 5* resort that seems to push their staff to constantly hassle customers by constantly asking them to buy this, buy that, charge for mini bar (when you are booked as all inclusive!) even WATER!!. They then have an on site medical team that ask you to drink between 4-5 litres of water per day during high temperatures to avoid dehydration, but will not supply it, unless of course you want to drink mineral water from the many dirty vending machines by paper cup! NOT BOTTLE as this is not allowed either!. All in all I had a good holiday, but would not return to this particular hotel due to these silly frustrating penny pinching rules. What a shame such a lovely kept place is being let down by very poor management decisions. I will continue to travel with Thomson Holidays and always visit their Sensitory and platinum hotel ranges, but this one needs to be removed from the platinum listing as this hotel is far below the other platinum hotels offered throughout the world. On a final note, The hand sanitizer gels dispensers (which are very sparse) are not signed or even pointed out for guests to use before entering restaurants etc, they are almost hidden from view (just above plug socket level) why? or does this non usage also save you a few pennies? but gives your customers upset stomachs due to germ contamination! OR do you make money on the on site clinic visits too? HMMMM..... Who knows!. What a shame!.More
Enjoyable but wouldn't go back
We stayed at the jaz aquamarine for 2 weeks in August and the hotel was 99% full. Firstly, the experience of the airport arriving and departing are beyond words! All I will say is brace yourself. Despite being at full capacity the hotel remained clean and tidy. The staff at the hotel are worth there wait in gold. They work long hours for very little money. The staff never once hassled us for a tip however, we chose to tip certain staff members for going above and beyond. The food was good but after a week started to be repetitive. However, there was good choice and we were never ill. The sea is abit of a walk and I strongly advise sea shoes. The snorkelling was amazing! The entertainment could do with improving and the area for viewing the entertainment needs to be air conditioned. This is why we didn't watch anything. I would have given this hotel 5 circles but check out was slightly frustrating. We were allocated a service room so we could shower however, the staff member didn't even point us in the right direction and we spend 20mins of our 30 mins allocation finding the room. Once we found the room we entered into a dirty room. I would recommend keeping your own room even though there is a cost. Another thing to bare in mind, albeit not about the hotel, is the rude and quite frankly horrible European nationalities (you will know who I mean) the hotel would be benefit from removing themselves from certain European holiday companies. Would I go back? Unfortunately not Why? The thought of entering that airport scares me and being surrounded by certain nationalities is why. But I must stress that the hotel itself is lovely!More
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