Buffet breakfast, late breakfast 11.00-12.00, buffet lunch and dinner. 3 visits per week to the à la carte restaurant.
Selected local-brand alcohol, soft drinks, tea and coffee 10.00-24.00.
Snacks 12.00-17.00, afternoon tea 17.00-18.00 and ice-cream 12.00-17.00.
We have spent a week at the Jaz Aquamarine which was giving memorable stay for us. The service (food and drinks) were awesome. The hotel stuff always was ready to help with a big smile and pleasure. The only issue was the sea beach which wasn't as nice, but when we took an extra 10 minutes walk we found a nice coral reef for snorkeling 5-10 meters from the coast to see the wonders of the red sea wild life. I would highly recommend this place if you are looking forward for a memorable family vacation. We will return to this place for sure!More
Average overall poor food
Disappointed to be honest expected more for the money. Superficially impressive but lots of holes in service particularly in main restaurant. Four corners bit better but grubby chairs and cold food. Service non existent... Yes there are a l carte but not suitable for kids so felt bit second class .... Make more choice make food hot and help those when you see someone struggling instead of concentrating on the few able to use a la carte. Would not return as have far better else where.More
Stayed here for 11 nights end of September to beginning of October 2014. The hotel is amazing not to mention huge! Plenty of swimming pools and sunbeds to go around.
The restaurants are all very nice as well as the food. Yes it gets repetitive but with 2 main restaurants and 4 al a carte you hardly need to eat in the same one more than twice.
The sea is very close and beach shoes are recommended.
The staff are very friendly and helpful. Plenty of them around if you need any help.
The hotel got very busy with local and international guests the only thing that changed was the staff worked even harder and faster meaning guests didn't have to wait at all for food or drinks etc.
I used the gym which is small but has a few treadmills, cross trainer, steppers and weights, this is also staffed all day.
I also used the spa and had a few treatments. Staff here were very friendly and helpful too.
The wifi can be used pretty much anywhere outdoors around the hotel. If your wifi connects but doesn't automatically give you the log on screen go to your web browser and search ibahn.net type in your log on details and away you go. I had no issues with connectivity at all. You are give 150 mb data free and can then purchase more. However most of the time the reception staff just gave me a free code anyway and i think i only paid for 1 extra in the 10 days i was there.
The grounds and pools are spotless. I even saw a pool cleaner every night cleaning the large pool starting at approx 2300 hours and was still going 0200 hours onwards.
All in all a very nice hotel all the other negative reviews are malicious and should be taken with a pinch of salt. 10/10 5 star holiday will deffinatley be returning:-D More
Firstly please don't take notice of the negative comments, I had booked this hotel with thomsons which was highly recommended, after reading some negative feedback on here,I was very worried as I had booked this holiday for a special occasion my husband and I was going for our20th wedding anniversary, but it was fantastic
Airport in hurgarda was not as bad as I was expected, we paid Â£19 each for our visas,but you could go to the banks and pay it for Â£15 each, we where directed to our bus which took about 20 mins to hotel,with no problems, greeted with a wet flannel and a glass of juice, bell boys took our suitcases,we had a room over looking one of the pools,we asked for 3rd floor room which was very spacious and very clean,( but if you have trouble with stairs please book bottom floor as no lifts) we where given a bottle of coke and sprite and a bottle of water and bowl of fruit on arrival,at no extra charge,a bottle of water was free everyday, we where greeted by some amazing towel art everyday by our cleaner, nothing was to much trouble, the complete staff where very good nothing to much trouble,we booked the alacarte restaurant for our anniversary and we where sung too and we given a lovely cake,which made our day, the Italian and Asian where very good but we did not try the others,we used the four corners for most of our meals as it was much quieter, but the pool bars where great and plenty of them around, the waffles and crepes where lovely down by the beach, we stayed a week but wish it was longer, we would highly recommend jaz Aqua and we will be returningMore
Allisonclay, Telford, United Kingdom
Great place to stay
2nd stay at this hotel comlex. No hassle at check in other than when directed to our room (5223) we had some difficulty locating it as the numbering between floors is not clear. Room presentation was very good,spotlessly clean and was kept that way by Amr (daily towel art included) Food in the buffet restaurants was good. The Four Corners is the place to eat as it is less crowded with plenty of outside seating. The a' la carte restaurants were brilliant other than the Italian which we found dissapointing. Favourite was the Asian (Excellent). A nice touch is the food stalls close to the beach for all day snacks. Hot dogs, Pizza's, Waffles and Sandwiches. Swimming pools and gardens immaculate. Finally all the staff were cheerful polite and helpful. Without hesitation we would return and recommend this hotel.More
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