Jaz Aquamarine  

This luxury hotel comes with a private beach and no fewer than 18 pools. And it’s got a first-class dining scene, too.

This place has one of the best pool scenes in Egypt. We’re talking 18 swimming pools, including one lake-sized numbers, and three waterparks. And just beyond them lies a long strip of private beach.

The hotel has an opulent feel, with a spa and six first-class restaurants – highlights include a Lebanese and Asian à la carte. In the evenings, musicians and dancers take to the outdoor stage.

TripAdvisor Traveller Rating

Based On 3999 reviews

  • Official Rating
  • 1001Rooms

Platinum

Holidays in premium hotels

  • 4T and 5T hotels
  • 90% customer scores
  • Platinum Villas available
  • 20kg luggage allowance

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

Buffet breakfast, late breakfast 10.30-12.00, buffet lunch and dinner. 3 visits per week to the à la carte restaurant.  Selected local-brand alcohol, soft drinks, tea and coffee 10.00-24.00.  Snacks 12.00-17.00, afternoon tea 17.00-18.00 and ice-cream 12.00-17.00.

Facilities ► View all

Kids' club

The hotel's mini club is especially for kids between 4 and 12 years-old. The staff are multi-lingual and the kids are supervised at all times.

18 outdoor pools

With a whopping 18 pools to choose from, you're well and truly spoilt at this place. Lined with sunbeds and dotted with palm filled islands, the relaxing setting continues throughout.

International buffet restaurant

Topaz, the resorts main restaurant offers delectable international cuisine.

Rooms► View all

swim-up deluxe 1 bedroom family room with pool view and terrace

These stylish deluxe rooms sleep up to 3 adults, or 2 adults and 2 children, and include the likes of air-con, satellite TV, Wi-Fi* and a fridge. Outside, there's a terrace that leads straight to the shared pool.

deluxe 1 bedroom family room with balcony or terrace

These stylish deluxe family rooms sleep up to 3 adults, or 2 adults and 2 children. They include the likes of air-con, satellite TV, Wi-Fi* and a fridge. A large bottle of water is replenished daily, plus there's a balcony or terrace for that bit of outside space.

TripAdvisor Reviews Show more reviews »

fantastic fortnight

just back from a fantastic 2 weeks, food, staff, rooms all 5*. Booked a trip from the horseriding and camel people on the beach its was fantastic, went swimming with dolphins in the wild, booked that through sinaii excursions the best trip by far. All the staff were fabulous, genuinely nice and couldn't do enough for you. As for people that say Egypt is not safe I felt safer over there than going to major cities in the uk, hurghada airport takes over an hour to get through all security checks when flying home. Cannot wait to go back,and want to thank all the staff there for a fantastic holiday.More

cazza0267, 190832

Fantastic hotel!

We had a great holiday at the Jaz Aquamarine. The hotel was lovely, the grounds are well maintained and the cleanliness standards are really high. The staff make the experience what it is, they make you feel so welcome and really look after you. Everyone is trying hard to make sure you have the next holiday. Yusef who works at the pool bar is amazing and really looked after us! I would definitely stay again! More

Owense,

Could be perfect!!

I should begin by saying I would actually like to give this place 4.5 stars because it was almost perfect. We should have being staying in Tunisia, but the terror attack happened a few days before our flight so we had the holiday changed to here. Staff- all very friendly and would do anything to help. They do say on arrival, if there are any problems please tell them...remember this, because they will fix anything! 2 small issues we had with the staff were 1) the spa people touting for business poolside, this is very very annoying, immediately say no, if you show any interest they will pester you the rest of the holiday. We ended up having treatments just because we felt bad! 2) The cleaner- everyday he kept saying, I'm going on holiday tomorrow I won't see you again, he was clearly hinting for a tip but we always leave the tip when we leave. But we did notice that he never actually went on holiday and a couple of times the change in our room would disappear, also after a few days, the towel art stopped, but we really enjoyed the towel art so would have been good for this to continue. Food/restaurants - TIP FOR THOMSON GUESTS - you are not limited to 1 visit to the restaurant...but you do need to book and they fill up quick. Seafood restaurant wasn't great, didn't try the italian as we always had pasta at lunch. The chinese was brilliant. For a fee you can have the tepanyaki or sushi, its very cheap for what you get...for about £7 you get 2x HUGE fillet steaks on the tepanyaki. It was delicious and so was the sushi. You can also still order from the free chinese menu when having tepanyaki and sushi. Must say, dining in the main dining buffet room was actually hell on earth for us, foreign people can be very rude at times so no-one queues. For breakfast we would just have 2x friend eggs some cheese and bread rolls and then that was us til lunch. For lunch we didnt bother with the buffet, we just tried the different snack bars around the pool areas, food was always freshly cooked to order and was always lovely. I recommend the fish goujons from the snackbar overlooking the beach. Waffle/pancakes from shack by pool- honestly- dont bother, they are cooked fresh to order so the queue takes a very long time, and in the Egyptian sun it's awful having to wait in line. The beach- not a real beach but when we went it was far to hot for the beach anyway, great for a little paddle as its only knee deep for quite a way out but with their being so many pools there's no need. Rooms- immaculate, we had a superior room with seaview - sunrise was spectacular. Air con is included and the beds are very big. Tv has english channels. Bathroom had a separate toilet which we thought was great seeing as we were 3 girls away on holiday, it meant we could get ready in the bathroom without interrupting someone doing there business. Only issue- the bathroom every night smelt like petrol. So we just shut the door and smell didn't come into the bedroom. Safe also included, be careful not to have anything from the mini bar- its very expensive. Outside the hotel - We only went for a little walk to the nearby shops- when you come out of the hotel - DO NOT TURN RIGHT- we were 3 females on our own - we were locked in a shop and not allowed out until we bought something - my little sister even ended up crying as it was really quite scary! The men were all very rude in this batch of shops, and we were forced to buy some papyrus pictures for 10x what they were selling for i other shops just so they would let us go. When they finally let us out of one shop we were marched into another where the door was locked behind us, I had finally had enough and told the man if he didnt let us go then I'd call the police, he did not care and just said, you are not going until you buy something. So in the end we just had to buy something out of every shop! We had friends staying in the hotel aswell so we told them about what happened and they said to turn left instead for the shop. The following night we did and what a difference, they were so polite and lovely, no pressure to buy anything and were asking if we needed anything at all. The was 1 man in a gist shop that sold wooden/marble/stone items, I don't remember his name but he was so polite and he even gave us tea. We had spices mixed for us which are amazing and in the papyrus shop this side we told the man what happened the night before and he said that he did not want us to think bad of the egyptians so gave us all free bookmarks with our names on. HAGGLE ON EVERYTHING, YOU CAN GET AT LEAST 50% OFF, DON'T FEEL BAD THEY START HIGH! Cigarettes - dont buy fake...they are disgusting...haggle on price, dont go with what they ask, infact best value we found was actually at the airport coming home. SPA - we had the fish foot treatment, it was terrible, we went late afternoon so obviously the fish had had their fill for the day, so they offered for us to go the next day, unfortunately there was alot of children in there the next day, not what you expect in a spa, so it was not relaxing, we only stayed 5 minutes and left. On our way out, a staff member noticed us leaving and asked why we were leaving so soon, we told her and she was so apologetic. I think we only paid about £35 for the 3 of us but we all ended up with a big tub of egyptian mud face mask to take home with us which was worth a lot more than £35, to say sorry about the fish. Drinks- 1 free bottle of water per room a day - but obviously its all inc so we just had regular trips to the snack bars. The cocktails weren't great, very sickly, not like at home. One more thing- on our first night the shops were shut by the time we got there and i had ran out of cigarettes, so a waiter gave me his pack!!! the staff really are very hard working and would do anything to please. All in all, it was a lovely stay, but given what had happened only a few days before to British tourists in Tunisia I was very suprised when on arrival we were given wristbands that singled us out as being "British", I think it was purple for thomson guests.More

Chloe B,

Good value for money

Firstly, Hurgarda airport was excellent, very quick passport control, luggage and we were in a taxi in 20 mins from landing. On departure the security was very efficient and reassuring. On arrival, despite e.mailing the reservation desk to confirm our booking for a ground floor, sea view superior twin room, which we had paid a lot extra for, we were given a family room with bunks at the back of the hotel. It took two hours to sort out and despite only being 30% occupied, we had to accept a second floor room with many stairs. We are 65 & 67 with heart problems, so not good. The hotel is large and the rooms adequate. Mini bar waste of time as far too expensive. Beach is not good and the snorkelling very disappointing for the Red Sea as its too shallow and even from the pier in the lagoon in the next hotel, there are hundreds of jelly fish. Entertainment is average both day & night. The constant 'sellers' of the Spa, photos and trips is very annoying, suggest take a sign saying NO to put on the sun bed. Despite being under occupied, over the weekend there were a lot of large noisy Egyptian families. Unfortunately they don't like to queue for food at the kiosks and its frustrating that the staff let them push in and served them first. The a la carte restaurants were OK and the food that was freshly cooked was good. But the buffet was repetitive. Many people were ill and had to spend lots on medication. Recommend you take Imodium. Most of the staff were very efficient and friendly and appreciated your custom. Sayed the Thomson rep genuinely seemed to enjoy his job and worked hard to ensure that guests problems were sorted out. Overall, the hotel was good value for money, but with a bit more attention to detail, could be excellent and one that you would return to. We want to support Egyptian tourism and support the economy.More

suetaylorfashion, 186346

Ok, but could be so much better with a few tweaks.

I have mixed feelings over this hotel. So I'll split my review into 2 sections. Things I liked and things that could be better. Things I like. The hotel and grounds are beautiful. Very spacious with plenty of room and lots and lots of very large swimming pools. The staff are generally very polite, friendly and eager to help. The food quality is pretty good with most tastes catered for and in line with the quality you'd expect in Egypt. The rooms are large, well built and nicely decorated and cleaned to an excellent standard daily. The Thompson rep was fantastic. He couldn't do enough to help and had a wealth of knowledge about the local area, trips and customs. Things that could be be better. By far and away the biggest issue I have is access to water. All drinks are served by the glass. You are not permitted to fill up a bottle of water from the water stations. The glasses are small and in a region where 40 degree heat is normal, getting up and down for drinks every few minutes ruins the experience. This is supposed to be a 5 star all inclusive hotel. If I want to fill up a water bottle I should be able to do so!!!!! While the cast majority of staff are superb, there are few that let the team down by being miserable, unhelpful and clearly don't want to be there. It's not uncommon to see staff squabbling in the restraunt. I get that not everyone gets along, but take that stuff in the back out of view of customers. The free WIFI is rubbish, Dail up Internet is better. You can buy better WIFI but again, they claim to be 5 star. To me 5 star means WIFI of at least a reasonable standard. The premium restraunts are a pain to book with an overly complicated computer system. It's needless and unecessary. The hotel operates are wristband policy as it shares facilities. These bands are not designed to be taken off. However on an evening they are uncomfortable to wear and sleep in. I often wake up with scratches in my face. This one is beyond the control of the hotel but worth a mention. Take one step outside the hotel and there are so many abandoned hotels, shops and partially built buildings. They have fallen into ugly disrepair and the streets are covered in litter and rubbish. It's such a shame to see this beautiful city in decline due to the lack of tourists and all from the actions of a few prats with a cause.More

Guy P,

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Jaz Aquamarine
Rated: 4.5 /5 based on 3999 customer reviews
from £373.19